Putting trust at the heart of public services

Simon Collinson, Head of UK Public Sector at Salesforce Digitalization and personalization are key aspects of our decade. Crucial tools for commercial sectors, citizens now expect government services to take them on board.  “Customers’ expectations of public services are influenced by their experience with the commercial sector,” says Simon Collinson, Head of Public Sector at […]

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When will Europe learn to defend itself?

PARIS/BERLIN — Thirty years after the horrors of the Balkan wars laid bare Western Europe’s incapacity to deal with conflict on European soil, Russia’s invasion of Ukraine is demonstrating how little has changed. As Yugoslavia started to break apart in 1991, it fell to the Luxembourgish Foreign Minister Jacques Poos to make the ill-fatedly optimistic […]

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Britain’s ‘emerging market’ crisis

Timothy Ash is an associate fellow in the Russia and Eurasia program at Chatham House and a senior sovereign strategist at Bluebay Asset Management. For just a minute, imagine a country that has been buffeted for years by political instability. It has seen four prime ministers in just six years and three general elections over […]

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